FAQ

Shipping

What countries do you ship to?

As we have now left the EU, we have some things to fig­ure out! We have paused inter­na­tion­al ship­ping for the time being. We’ll let you know when its avail­able again. 

What are your shipping methods?

We use Roy­al Mail and DPD. Ship­ping meth­ods are offered based on the total weight of your bas­ket which is cal­cu­lat­ed at checkout. 

How long will it take to receive my order?

We pack each and every order by hand — Please allow 7 – 10 busi­ness days for your order to be dispatched. 

You will receive an email noti­fi­ca­tion once your items have been shipped. Ship­ping times are from date of dispatch. 

DPD — 24 hours after dispatch.

Thank you for your patience!

The order I received has leaked/was damaged in transit!

Note: Please be aware that glass jars may some­times leak a bit dur­ing ship­ping. We do every­thing we pos­si­bly can to ensure this does­n’t hap­pen, but some­times it is unavoid­able. They are ful­ly sealed when pack­aged, and we can­not pre­dict which ones will leak. Please do not pur­chase if this is not accept­able to you.

If it is a small leak, please know that the qual­i­ty and safe­ty of the prod­uct has not been affected. 

Please con­tact us if a large amount of prod­uct has been lost, or if any prod­ucts have smashed or been dam­aged in tran­sit and we will of course replace. 

Marketplace

Did everything sell out already?!

In pre­vi­ous sales, stock has sold out quick­ly. It’s advis­able to be on the web­site and have pay­ment method ready at the time of the mar­ket­place update, to avoid disappointment. 

All ven­dors are small busi­ness­es work­ing in small batch­es and we make as much stock as pos­si­ble. Please check indi­vid­ual prod­uct list­ings to check when items will be restocked. 

Sign­ing up to the newslet­ter is the best way to stay up to date with mar­ket­place updates. 

When is the next webshop update?

Pip­py Eats Chilli Oils will be restocked on 17th Jan­u­ary at 6pm GMT

How do I contact you?

For Noodlehaus hire enquiries

Please email: noodlehaus@​pippyeats.​com

For marketplace order enquiries

Please email: helperbea@​pippyeats.​com

For Workshop & Supper club queries

Please email: helperbea@​pippyeats.​com

For press enquiries

Please email: helperbea@​pippyeats.​com

For wholesale enquiries

If you would like to stock Pipp­py Eats Chilli Oils, please con­tact wholesale@​pippyeats.​com

Noodlehaus

I have workshop vouchers, when can I use them?

All work­shop vouch­ers will be extend­ed into 2021 and redeemable on all cor­re­spond­ing work­shops host­ed at Noodlehaus. 

Please check the Noodle­haus cal­en­dar for events that state (vouch­er hold­ers) — click on your cho­sen date and you will be tak­en to a page where you can redeem your vouchers.

https://​pip​pyeats​.com/​n​o​o​dleha…

Please note, Sum­mer and Autumn 2021 vouch­er hold­er dates will be released in due course, so if you can’t make a Spring date, don’t worry!

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