FAQ's
Shipping
Currently, we ship to the UK, Europe, UAE, Australia, Canada, India and USA. Shipping rates are calculated at checkout.
Please note, a maximum limit of 1kg is set for most international shipping destinations (this is approx. 3 jars or 1 cookbook), to prevent excessive shipping rates.
For the USA, parcels up to 5kg will be calculated at checkout.
Please contact us directly for a shipping quote if your order is heavier than this and we will endeavour to find the most cost effective solution.
We use Royal Mail and DPD. Shipping methods are offered based on the total weight of your basket which is calculated at checkout.
*Due to new lockdown restrictions, orders will be shipped once per week to avoid trips to the post office*
We pack each and every order by hand — Please allow 7 – 10 business days for your order to be dispatched.
You will receive an email notification once your items have been shipped. Shipping times are from date of dispatch.
DPD — 24 hours after dispatch.
Royal Mail — 2 – 3 days from day of dispatch.
Thank you for your patience!
Note: Please be aware that glass jars may sometimes leak a bit during shipping. We do everything we possibly can to ensure this doesn’t happen, but sometimes it is unavoidable. They are fully sealed when packaged, and we cannot predict which ones will leak. Please do not purchase if this is not acceptable to you.
If it is a small leak, please know that the quality and safety of the product has not been affected.
Please contact us if a large amount of product has been lost, or if any products have smashed or been damaged in transit and we will of course replace.
Marketplace
In previous sales, stock has sold out quickly. It’s advisable to be on the website and have payment method ready at the time of the marketplace update, to avoid disappointment.
All vendors are small businesses working in small batches and we make as much stock as possible. Please check individual product listings to check when items will be restocked.
Signing up to the newsletter is the best way to stay up to date with marketplace updates.
Pippy Eats Chilli Oils will be restocked on 17th January at 6pm GMT
How do I contact you?
Please email: noodlehaus@pippyeats.com
Please email: helperbea@pippyeats.com
Please email: helperbea@pippyeats.com
Please email: helperbea@pippyeats.com
Noodlehaus
All workshop vouchers will be extended into 2021 and redeemable on all corresponding workshops hosted at Noodlehaus.
Please check the Noodlehaus calendar for events that state (voucher holders) — click on your chosen date and you will be taken to a page where you can redeem your vouchers.
https://pippyeats.com/noodleha…
Please note, Summer and Autumn 2021 voucher holder dates will be released in due course, so if you can’t make a Spring date, don’t worry!